Q: How long until I receive my order?
A: Orders typically take 1-3 days to process and you should receive your order withing 3-5 business days from the processed date.
Q: Can I have my copy signed?
A: Yes!! We would love to sign your book! You can submit your request to our 'Contact Us' page with your order number and any specific instructions (ex. dedication, inspirational message, letter to your classroom, etc..)
Q: Can I pickup my order in person?
A: Currently, in-person pickup is only available for MGH, MIT, and MIT Lincoln Laboratory staff.
Q: Where are Ben & Coney from?
A: Ben & Coney are from Dallas, TX, but currently reside in Boston, MA.
Q: What location is Dr. Hawk & Mr. Hare based on?
A: Dr. Hawk & Mr. Hare is a fictional story, but the setting is loosely based around the north shore of Massachussets.
Q: Can I return my book?
A: Yes. You have 15 days to return your copy, if it is defective. Use our 'Contact Us' page and submit your inquiry for a return.
Q: I think my order has been lost. Can you help me?
A: Yes! Use our 'Contact Us' page to submit your request with your order number. We will investigate the lost order, like some real true crime detectives!